From Online Shopping to In-Store Purchasing: Black Friday Insights and Predictions When looking at 2023 Black Friday consumer spending, a compelling trend stood out: More Americans are beginning their Black Friday holiday shopping journeys online, then completing them...
Omnichannel
Self-Service BOPIS and Other Retail Trends
The retail shopping experience is changing because consumer shopping habits are evolving. As online shopping continues to accelerate, retailers are left searching for ways to entice consumers who begin the shopping experience online, back into their brick-and-mortar...
Investing in Technology to Drive Growth and Exceed Consumer Expectations
Investing in cutting-edge technology that aligns with modern shopper needs can have a transformative impact on retail stores, driving new in-store customers, increasing add-on sales, and leading to unprecedented efficiency gains. By prioritizing the right innovations,...
The Emergence of the Omnichannel Shopper
Sharp retailers are looking to meet the evolving behaviors of omnichannel consumers head-on due to the explosive growth of online shopping as a result of the global pandemic. This significant change in customer preference has led to a steep increase in retailers’...