Ecommerce Returns, the New Sales Tool

Originally Posted at Multichannel Merchant How can retailers leverage costly ecommerce returns into a sales tool? It’s an interesting question that has emerged as retailers wrestle with an avalanche of ecommerce return expenses in 2020. According to the National...

Contactless Retail; Safety Sells

Originally Posted at DC Velocity new technologies help keep office workers safe, they are also ensuring that shoppers stay healthy by dramatically reducing physical touchpoints for purchases and returns. In many ways, Americans are slow to embrace change—we are all...